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Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity.

By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future.

With 25 years’ experience and 10,000 employees across Europe and the Middle East, Devoteam promotes responsible tech for people and works to create better change.

#Creative tech for Better Change

Descriptif du poste

The Sales, Marketing & Staffing IS team of Devoteam Group is looking for its new Whoz Product Manager to join the IT department. Whoz Staffing tool for Devoteam is deployed for 4 500 consultants, around 35 entities and continues to grow constantly. 

As a Whoz Product Manager, your role will be to 

• Ensure the smooth running of Whoz platform:

• Check the data quality and perform data cleaning; 
• Test the new features in sandbox before the deployment; 
• Communicate new features to the end users and update the knowledge base;
• Perform biannual pricing model updates;
• Implement organisational changes of Devoteam group (merge or split of entities, renaming or deactivation of entities);
• Be the tool expert and referent for the whole group

• Help with implementation of new entities (data transfer, training session)

• Coordinate the tech team and the business team
• Plan the changes to implement
• Identify and train the new users

• Manage new Projects

• Manage resources, planning, animate the workshops and follow up build and deployment
• Communicate what’s new to all stakeholders concerned
• Prepare and present a recap of all the projects for IT directors

• Provide 3rd level support to Whoz users

• Manage incidents and requests that can not be solved by 2nd level support group; 
• Update the knowledge base for the support team 

• Manage the relationship with the Editor

• Animate bi-monthly meeting : open tickets, project in progress

• Manage the Zamba Community (Whoz Ambassadors) 

• Animate monthly meetings (in French and English);
• Provide specific training sessions 

• Keep up to date the end users documentation

• Write the new training cards, and update the training platform when the UI is updated
• Coordinate with the communication team to use the latest templates and contents

Profil recherché

• Sense of Service ++ 
• Autonomy 
• Organised
• Fluent English
• Good knowledge of Excel or Google Sheet
• Ability to listen, challenge and formalise business needs;
• Ability to communicate and interact with key management players.
• Reactivity 
• Knowledge of Whoz tool is a plus but not required
• Knowledge of ServiceNow is a plus but not required

The Devoteam Group works for equal opportunities to promote its employees based on merit and actively fights against all forms of discrimination. We believe that diversity contributes to our organisation's creativity, dynamism, and excellence.

All our positions are open to people with disabilities.